Shipping policy

 

Shipping Policy

We’re excited to get your Ploppals to you as quickly as possible! 💛

• Processing Time: We aim to ship your order within 3 business days from the time of purchase.

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Damages & Shipping Issues

We carefully package every Ploppal with love, but if your item arrives damaged, please email us at smiles@ploppals.com within 3 days of receiving your order. Be sure to include your order number and/or receipt so we can assist you promptly.

If you’ve received a delivery notification but your package is missing, notify us in writing at smiles@ploppals.com within 1 day. You’ll also need to contact the mail carrier to resolve the issue, as we cannot be held responsible for the carrier’s failure to deliver your item.

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Customized Orders

Please note that customized orders are non-refundable and are not eligible for return under any circumstances.

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Cancellation Policy

Orders cannot be canceled once they are placed.

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We appreciate your understanding and can’t wait for you to meet your new Ploppal! If you have any questions or need assistance, don’t hesitate to reach out.