Refund policy

REFUND & RETURN POLICY

We hope you love your Ploppals, but if you need to make a return, we’re here to help!

We accept returns of new, unused, and unopened merchandise in its original packaging and condition within 14 days of purchase. To start a return, just email us at smiles@ploppals.com, and we’ll guide you through the process. Please note that you’ll be responsible for the cost of shipping returns.

Refunds will be issued to the original payment method within approximately 7-14 business days. Keep in mind that bank processing times may vary, so there could be a slight delay beyond our control.

Kindly note that items marked as “FINAL SALE” are not eligible for returns or exchanges.

Thank you for your understanding—and for being part of the Ploppals family! 💛